Terms of Use

SIILOG is an industrial engineering and intralogistics company dedicated to designing, manufacturing, and implementing internal material handling and management systems within warehouses, factories, and distribution centers. It integrates physical automation (conveyors, mechanical systems, industrial control) with specialized software for logistics control and management. It offers support, maintenance, and continuous operation services through SIILOG Service24. It manufactures precision components and systems through its iTechMold Precision and iTechMetal Precision lines.

SIILOG develops intralogistics, automation, and material handling solutions for a wide variety of industries, including sectors such as automotive, aerospace, food, pharmaceutical, textile, and footwear, paper, ceramics, plastics, industrial components, environmental, petrochemical, and other sectors with industrial logistics and automation needs. In short, SIILOG creates comprehensive industrial intralogistics solutions—including hardware, software, and services—focused on efficiency, automation, and productivity.

These Terms of Use govern access to and use of the website https://www.siilog.com (hereinafter, the “Website”), including all versions in Spanish, English, Portuguese, and French, as well as any subdomains or associated pages. By accessing or using the Website, you expressly accept these Terms of Use. If you do not agree, you must refrain from using it.

1. General Information and Scope of Application

The Website is owned by SIILOG – Sociedade de Inovação e Intralogística, Lda. (Portugal), which has operational and commercial operations in Mexico and serves customers in Europe (EU/EEA), North America (the United States, Canada, and Mexico), and other markets. These Terms apply to all users of the Website, regardless of their geographic location.

The content of this Website is provided solely for informational and commercial purposes: company profile, news, business sectors, products/services, success stories, technical resources, and contact forms. It does not constitute technical, legal, or legally binding contractual advice. Any business relationship will be formalized through specific contracts.

2. Intellectual and Industrial Property

All content on the Website (text, images, logos, videos, software, designs, technical catalogs, white papers, and trademarks such as SIILOG, iTechMold Precision, and iTechMetal Precision) is the exclusive property of SIILOG or licensed third parties. It is protected by applicable copyright, trademark, and industrial property laws in Portugal, Mexico, the European Union, and the United States.

Any reproduction, distribution, modification, public communication, or commercial use is prohibited without prior written authorization from SIILOG. Users may view and download material solely for personal use or internal use within their company, provided they cite the source.

3. Permitted Uses and Prohibitions

The Website is intended for professionals in the industrial sector, engineers, logistics operations managers, and companies interested in intralogistics solutions. Access and browsing are permitted in good faith.

The following is strictly prohibited:

• Use the Website for unlawful or fraudulent purposes, or in a manner that infringes on the rights of third parties.
• Engaging in scraping, automated crawling, or bulk data extraction without consent.
• Introducing viruses or malware, or carrying out attacks that affect the availability of the Website.
• Spreading false information about SIILOG's products or services.
• Using the Website to compete unfairly with SIILOG.

SIILOG reserves the right to block access to any user who violates these Terms.

4. Contact Forms, Downloads, and Communications

When you fill out forms (request for a quote, white paper downloads, newsletter subscription, etc.), you voluntarily provide your personal information. The processing of this data is governed by our Privacy Policy (direct link), which incorporates the requirements of the GDPR (Regulation (EU) 2016/679), the Mexican LFPDPPP (Federal Law on the Protection of Personal Data Held by Private Parties, in force in its 2025 version), the California CCPA/CPRA, and equivalent laws in North America.

SIILOG will use your data to respond to inquiries, send information about intralogistics solutions, automation, and SIILOG Service24 services, and improve the user experience. You may exercise your ARCO rights (Mexico), GDPR rights (Europe), or CCPA rights (North America) at any time by contacting us at the email address provided in the Privacy Policy.

5. Disclaimer of Warranties and Liability

The Website is provided “as is” and “as available.” SIILOG does not guarantee:

• Uninterrupted or error-free availability.
• Technical information regarding conveyor systems, AGVs, WMS, iTechMold Precision, or iTechMetal Precision should not be subject to future updates.
• The accuracy of ROI estimates or success stories (these are illustrative examples).

6. Links to Third-Party Sites

The Website may contain links to external sites (technology providers, industry trade shows, etc.). SIILOG does not control and is not responsible for the content, privacy policies, or practices of such sites.

7. Changes to the Terms

SIILOG reserves the right to modify these Terms at any time. Any modifications will be posted on this page along with the date of the update. Continued use of the Website following such publication constitutes acceptance of the new terms.

8. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with Portuguese law, without prejudice to the mandatory consumer protection or privacy regulations applicable in the European Union (GDPR), Mexico (LFPDPPP 2025 and the Federal Civil Code), or the United States (state privacy laws, including the CCPA/CPRA).

Any dispute shall be submitted to the competent courts of Lisbon (Portugal) or, at the consumer’s option, to the courts of the user’s place of residence if such residence is located in the EU or Mexico, in accordance with applicable law. For business users in North America, disputes will be resolved preferably through confidential arbitration at the International Chamber of Commerce (ICC).

9. Contact and Legal Support

If you have any questions about these Terms of Use, the Privacy Policy, or the Website, please contact:

Legal and Compliance Department
SIILOG – Sociedade de Inovação e Intralogística, Lda.
Email: legal@siilog.com
Phone: +351 000 000 000 (Portugal) / +52 000 000 0000 (Mexico)

Important Note: These Terms constitute a general contractual framework. They do not replace personalized legal advice. We recommend consulting an attorney specializing in your jurisdiction to ensure full compliance based on your location and business activities. SIILOG is committed to maintaining the Website in continuous compliance with current privacy and e-commerce regulations in Europe, North America, and Mexico.

10. Consumer Information (Dispute Resolution)

In the event of a consumer dispute, the consumer may turn to the following alternative dispute resolution entity for consumer disputes:

Porto Consumer Information and Arbitration Center
Phone: +351 225 508 349 / +351 225 029 791
Email: cicap@mail.telepac.pt
Website: www.cicap.pt

For updates and more information, please visit the Consumer Portal at: www.consumidor.pt (in accordance with Article 18 of Law No. 144/2015, dated September 8)